Interpersonal Communication Problem
An interpersonal communication problem that I had experienced was during my internship at my workplace. This issue involved my colleague and the guests. As a Guest Service Officer, my main responsibilities were mainly checking ins and outs and assisting with guests request. One day, I assisted with a tour group check in. The tour guide requested for a wake up call for his group at 5.45am as they have an early flight to catch two days later. However, I heard wrongly and thought the wake up call was meant for tomorrow. Hence, I proceeded with the necessary arrangement. As i was in a hurry for a dinner appointment, I passed the message to my colleague and requested for her help to make the arrangement for the wake up call. When I return to work the next day, my colleague was furious at me as she had received a few complaints from the guests. She explained that the guests were unhappy as the wake up call was not meant for that day. I felt so guilty that day as it wa