Tricia's Journey

Today was the day of our showcase and it also marked the end of our Career and Professional Development (CPD) module. This whole 13 weeks have been a valuable and rewarding journey as I feel that I have grown as a person and forge new friendships. This could not have been possible without my friends and Professor Brad. Although the module has ended but our journey has just started.  During the 13 weeks, my team consisting of Swathi, Christine, Chery and I had to identify a service gap and come up with a training video to address it. We decided to touch on the spa industry as we had common experiences and problem identified. The journey was not easy as we had to film a training video and recommend a solution to address the problem. There were ups and down but we grew stronger as a team as we found out our strengths and weaknesses. We became more bonded and we enjoyed the process of this project.  During the day of our presentation, I was assigned to present our solution, ‘The C

The two modules that I have completed on Skills on Wheels were ‘Building Relationship’ and ‘Present Effectively’. Both modules came close to a perfect score. The reason why I chose these two modules is due to the relevance with my work environment. As I am in the hospitality industry, it is all about making connections with people. Thus, it is essential to portray yourself well so as to leave a good first impression.  Module 1: Building Relationship Through this module, I have learnt the importance of building relationship with people and  applying the approach, Self-Esteem, Empathy, Engagement and Disclosure (SEED), during personal interactions. This is useful as now I would know how to empathise with people to sustain the relationship. Besides on a personal level, the module also provided another approach, ‘L.E.A.R.N’ which focuses on communicating with superiors and colleagues. Hence, this approach will be applicable when I go for my internship.   Module 2: Present Effe

1.       Introduction This report discusses the shortfall in personalized services provided in Singapore Spas and how the service standards lag behind when compared to Thailand. The comparison is made as Thailand is regarded as one of the most competent nations in the wellness industry with the highest growth potential in Asia (Sritama, 2015). 1.1    Workplace Context    According to the Global Wellness Economy Monitor, the wellness industry which consists of spa and fitness elements, has grown by 12.8% in the past two years, from a $3.7 trillion market in 2015 to $4.2 trillion in 2017 (Global Wellness Institute, 2018). Similarly, the spa industry in Singapore is experiencing a positive outlook. There are over 400 spa centres in Singapore, with an increase in demand for spa services (Chapman, 2017). Similar to other service businesses, spas are also expected to provide exceptional customer services. However, Singapore is typically not mentioned as a country with a stro